FAQ

Do you offer fitting?

We can arrange for your steering wheel to be installed if required. This will be at a dedicated facility in Sandwell, West Midlands, UK. Please select the option at checkout or email us at info@premiumbespokeautoworks.com for more details. We are not liable for any damage or issues caused in the installation process when installation is not carried out by us. 

 

Please note, fitting is for steering wheels only. Upon arrival you must present photo ID (an in date Passport or Driving Licence) that must match the details used for payment. Failure to do so will result in your order being cancelled and 50% of your order total refunded. If you have not opted for installation you will need to complete a short fact finding form via email before your order is released. 

Where are you based? Is collection possible?

We are an online based retailer. We stock brand new items in our warehouses and bespoke orders are finished in house. For these reasons collection is only available on bespoke steering wheels orders.

How long will it take to get my order?

Shipping and handling times are detailed on each items product page. If we anticipate any delays with your order we will contact you immediately. We can not be held accountable for any shipping delays once the item has left our possession and is with the courier. 

Bespoke steering wheels are complex items made to order. Whilst we deliver the majority of bespoke steering wheels in 20 - 25 days, please allow up to 30 days not including weekends or public holidays for bespoke steering wheels to be completed. Any and all delays will be communicated to you at first notice.  

I would like to customise a steering wheel but what I have in mind is not listed as an option, what do I do?

If you have something else in mind other than the options listed on the product pages please email us at info@premiumbespokeautoworks.com or message us via live chat and we will do our best to accommodate your request. 

What are the payment options?

We accept all major credit and debit cards as well as bank transfer as payment methods. Finance is also available via Payl8r.

Are your products new?

All of our products are new with the exception of bespoke steering wheels. Our bespoke steering wheels are modified from OEM steering wheels. However, all materials used to build your steering are new apart from: the airbag mounting plate and steering wheel core. 

Do I get warranty on my steering wheel?

All steering wheels come with a 12 month parts warranty when fitted by our approved partners. Your warranty will start on the date of installation.